Our Approach

For more than 50 years, Highland
has been providing its clients with
industry-leading service.

Home / Our Approach

Here’s what sets us apart…

Personal Attention is Standard

At Highland, we assign you a dedicated account service team that will handle all of your account needs. They’ll quickly get to know you and your account. With more than 15 year’s average experience, you can rest assured that our staff is as loyal as our clients so you’ll always know who you’re dealing with.

Our Record of Accuracy Is Impeccable

How do we do it? It starts with our proprietary systems —but the real secret is our people. As a Highland client, your team of knowledgeable payment specialists will pay attention to every detail of your account with an honest commitment to quality. They’ll work with you to eliminate the chances for costly and time-consuming errors by reviewing every payment authorization before it’s processed.

We Customize Our Services to Maximize Your Ease of Use

After all, every agency and production house does things a little differently. Our people will take the time to understand the way you operate, and customize our services in a way that makes you most comfortable and most efficient.

We Give You Easy Access to Your Account Information

Through our user-friendly, web-based reporting system, you’ll have up-to-date account information at the click of a mouse. Our presentation-quality reports give you the information you want in the way you need it. And we can also customize our reports for your specific needs.

We Will Answer all of Your Questions

Confused by the ever changing world of talent payments and business affairs? We’ll serve as a sounding board for all your questions. Whether it’s local and national codes, rates, or rules, we can help. You can even consult with us to estimate costs before you hire talent. Or you can use our web-based estimating system to painlessly prepare your own talent budgets.

Your Reputation is Safe with Us

Your reputation is safe with us. We respond to your payment authorizations quickly—you won’t find faster processing anywhere in the industry.

“HTP is the absolute best—very thorough and also so helpful with whatever we need.”

Senior Business Affairs Manager, Ad Agency Client, Boston

“You have a system and staff that exceed in every level of the business.”

Executive Director, Creative Agency & Production Co Client, Los Angeles

“We often have unique requests and your team always finds a solution for us.”

Creative Business Affairs Lead, National Brand Client, San Francisco

“Highland’s quality of service is simply unmatched.”

Director of Business Affairs, Ad Agency Client, Detroit

“I'm always confident that talent payments are being handled correctly.”

Senior Business Affairs Manager, Ad Agency Client, San Francisco

“I can't imagine not using HTP for my talent payroll needs.”

Senior Business Affairs Manager, Multicultural Agency Client, Dallas

“Highland is phenomenal and will provide you with exceptional service.”

Assistant Business Affairs Manager, Ad Agency Client, Atlanta